Information on your upcoming bookings
The Originals, Human Hotels & Resorts remains true to its values in serving its customers during the health crisis.
Hoteliers are mobilizing to accompany you, whether you are forced to give up your trip or are forced to maintain it for professional or personal reasons.
More flexible conditions :
For bookings made on the www.theoriginalshotels.com website or on the website of one of our hotels, which must stay no later than April 30, 2020, you can postpone your stay in the form of a credit note for the value of your initial booking. This credit note will be valid for 12 months from the date of arrival of the initial stay, regardless of your booking conditions.
If you have booked through a travel agency, online booking platform or other channel, you can only postpone or cancel your booking through them. We invite you to contact them directly.
Your health, our priority during your stay :
Many hotels remain open during this period to accommodate those of you who cannot postpone your trip for personal and professional reasons.
Rest assured that the hotels have taken the necessary hygiene measures to welcome you safely.
Due to exceptional circumstances, a number of our establishments are forced to slow down their activity significantly or even close temporarily. Do not hesitate to contact them before your stay, they will be better able to confirm the services available to you on site.
To follow the evolution of the situation in France regarding COVID-19, you can find all the information on the website of the French government.
Let's keep in direct contact:
Due to the containment measures, we are not able to maintain the usual functioning of our central reservation office (08 26 10 39 09). You can nevertheless send your messages to the following address: [email protected]
For your current reservations during this period, our hoteliers remain your privileged contacts in case of questions about your next stay or the conditions of cancellation and postponement of your reservation.
Take care of yourself and see you soon!
We are looking forward to welcoming you again in our hotels, so that you can discover the best of local life.