Identity of the data controller
Européenne d’Hôtellerie, société anonyme coopérative de commerçants détaillants [a cooperative limited company of retail traders] with variable capital, whose registered office is at 22 Rue Maurice Grimaud, 75018 Paris, identified in the SIRENE directory under number 328 179 726 and entered in the Paris Trade and Companies Register, is the controller of the data processed via the website www.theoriginalshotels.com/
Collection of personal data
Within the context of browsing the Website, Européenne d’Hôtellerie collects personal data of Site Users that is strictly necessary for the provision of Services, namely the following categories of data:
• Identification data and address details: title, surname, first name, postal address (with postcode, city, country), email, telephone number, date of birth, billing address, and, if applicable, age of children, as well as certain information that can prove the identity of the user if necessary).
• Data on usage history: Loyalty Scheme membership, key dates, previous User stays or interaction, products and/or services used, requests for services and/or special arrangements:
- data relating to membership or the loyalty scheme;
- key dates;
- previous stays or interaction as a customer, products and services purchased, requests for services and special arrangements;
- customer’s personalised data and preferences;
- social media account identifiers, profile photo and other data that is already public, or information made available by linking to social media and loyalty accounts.
• Data relating to the agreement to or refusal of direct marketing (text or email);
- data relating to building loyalty and marketing, in particular data on the use of emails and texts (sending date, email opening, clicks, etc.).
• Data relating to exchanges with customer service and/or the seminar service.
• Internet browsing data (cookies, browsing data, audience measurement, etc.).
• Data relating to applications.
The personal data is collected:
- using online forms that Users fill in as part of various requests for information made of them (Bookings, Questionnaires, Customer account preferences, etc.);
- by integrating data from Users' Social Media account(s). To be implemented, this data integration must be expressly authorised by Users by accepting the proposal made in this respect;
Purposes of processing the personal data
Personal data is collected and processed by Européenne d’Hôtellerie in order to:
- allow Users to book Services;
- facilitate the Hotelier’s performance of the Services booked by Users;
- optimise the management of User satisfaction questions:
- provision and collection of pre- and post-stay questionnaires;
- access to contact forms;
- adapt the offer to Users' preferences:
- account set-up;
- request for quotations and other points of contact of the customer experience;
- customer service;
- facilitate the management of the loyalty scheme and Guest Management System (customer knowledge management tool);
- ensure that the site content is presented in the most efficient way (display, browsing, etc.);
- enable Users to participate interactively in the Website’s services, subject to their express prior consent;
- inform Users of any changes in the Website’s offer;
- enable Users to submit their requests;
- organise marketing campaigns, subject to Users' express prior consent.
Depending on the purpose of the processing, it will be based either on the fulfilment of a contractual obligation or legal obligation, or on consent or legitimate interest.
Recipients of the data collected
The personal data processed by Européenne d’Hôtellerie is intended for the services authorised by Européenne d’Hôtellerie.
In addition, other recipients may have access to all or part of the personal data depending on their authorisation level and the purpose, i.e.:
- the authorised services of Européenne d’Hôtellerie’s providers;
- government bodies, police services and judicial authorities, particularly in the case of a court order, within the framework of their mission.
Information and rights of holders
In accordance with the applicable legislation on the protection of personal data, any person concerned by the processing has a right to query, access, rectify and delete data concerning him or her, as well as a right to object on legitimate grounds and a right to object to canvassing, particularly commercial canvassing.
Pursuant to Regulation 2016/679 of 27 April 2016 on data protection and the amended Act of 6 January 1978 on data processing, files and freedoms, the persons concerned have the right to limit the processing of data concerning them, and the right to query, access, rectify, delete and port data concerning them.
Data subjects also have a right to object on legitimate grounds and a right to object to canvassing.
The persons concerned are informed that they have the right to register free of charge on the BLOCTEL list of opposition to telephone canvassing (www.bloctel.gouv.fr.)
Data subjects also have the right to formulate specific and general directives concerning the conservation, erasure and post-mortem communication of their personal data.
In addition, data subjects have the right to lodge complaints with the CNIL.
The exercise of these rights can be done :
- By e-mail to the address firstname.lastname@example.org ;
- By post to the following address SA EUROPEENNE D'HÔTELLERIE, 22 Rue Maurice Grimaud - 75018.
In order to exercise their rights, the persons concerned must prove their identity by any means. In the event of doubt as to the identity of the applicant, SA EUROPEENNE D'HÔTELLERIE reserves the right to request additional information that appears necessary for identification and in particular a photocopy of his/her identity card.
The personal data processed is stored according to its purpose in accordance with applicable legislation and archived according to the statutory limitation and retention periods and in particular those regarding taxation, sales and accounting.
Location of data
Personal data is hosted on servers of Iguane Solutions located in the United States.