Relais du Silence, Inter-Hotel, Qualys-Hotel, P'tit Dej Hotel and Hôtel-Chalet de Tradition become The Originals, Human Hotels & Resorts !

Frequently Asked Questions

Your questions, our answers!

Are you traveling to one of our hotels soon and need more information? Find all the answers to your questions below and have a pleasant stay.

Sanitary crisis

All our answers to your questions

How can I cancel my booking during this situation?

For bookings made on the www.theoriginalshotels.com website or on the website of one of our hotels, you can contact the call center 08 26 10 39 09  or directly the hotel. We invite you to consult the conditions of your reservation. Most of our rates propose a postponement of your stay if necessary. 

If you have booked through a travel agency, online booking platform or other channel, you can only postpone or cancel your booking through them. We invite you to contact them directly.

Can i move my booking to a future date ?

For bookings made on the www.theoriginalshotels.com website or on the website of one of our hotels, you can postpone your stay in the form of a credit note for the value of your initial booking. This credit note will be valid for 12 months from the date of arrival of the initial stay, regardless of your booking conditions.

If you have booked through a travel agency, online booking platform or other channel, you can only postpone or cancel your booking through them. We invite you to contact them directly. 

Can i give my reservation to someone else ?

You can contact directly the hotel where you will stay in order to know it. 

What precautions does The Originals Hotels Human & Resorts take?

Our cooperative has made available a health protocol to enable hoteliers to implement the directives and recommendations of the public authorities in force regarding the fight against COVID-19 in order to ensure your safety and that of our teams. You can check that page to find our charter.

Discover loyalty offer

Use the reduction code

How do I use a promotional code when making a reservation?

1.    After logging in to your loyalty account, search for your destination with the number of people and dates you want.

2.    Before choosing your room, click on the "Add a code" drop-down menu, choose "Discount code" to enter the promotional code and validate by clicking on "Add".

3.    The reduction is applied for your stay. Choose your room by clicking on "Book (Rate/night)". 

 

Loyalty

Former Accent Card member

I had an Accent card, how can I access my account?

We invite you to send an email to theoriginalsclub@theoriginalshotels.com to obtain your access details.
 

I had an Accent card, has my account been transferred?

When changing loyalty programme, all your points that were still valid that appeared on your Accent card were automatically transferred to the new loyalty programme The Originals Club.

My points & my advantages

The points for my stay have not been credited. How can I retrieve them?

For any questions concerning your points, please send an email to theoriginalsclub@theoriginalshotels.com indicating the hotel concerned and the dates of your stay. Your request will be dealt with as soon as possible.

How can I pay online with my points?

To pay online with your points, you must have checked your email address when signing up to the loyalty programme, “The Originals Club”, and the balance of your points must exceed 8,000 points.
Below 8,000 points, it will not be possible to pay for your booking online.

When you are logged in and you make a booking, before proceeding to payment, your balance of points will be indicated and the button “PAY €x WITH YOUR POINTS” appears. When you click on it, the deduction is applied to the total amount of your booking. The amount may be modified by clicking on “Enter an amount of points
 

Do my points have an expiry date?

Points do not have an expiry date, as long as your loyalty account, “The Originals Club”, is active. A loyalty account is considered active if you make a booking or use your points. Points are cancelled after 2 years of inactivity.
 

What are my advantages as a member of the loyalty programme, “The Originals Club”?

As a member of the loyalty programme, “The Originals Club”, your advantages are: 

 The chance to use your points online to pay for all or some of your booking.

 The exchange of your points for “Loyalty Advantages” on site at the hotel:
- €50 virtual gift cheque for 40,000 points
- €40 virtual gift cheque for 32,000 points
- €30 virtual gift cheque for 24,000 points
- €20 virtual gift cheque for 16,000 points
- €10 virtual gift cheque for 8,000 points
- A bottle of Moët & Chandon champagne (in a case) worth 20,000 points.

 

How can I earn points for each stay?

As a member of the loyalty programme, “The Originals Club”, you earn points for each booking you make: 
- On the website theoriginalshotels.com
- Directly with the hotel (on its website, by phone, or on site)
- By calling our Central booking service

The number of points collected will differ according to the category of hotel:
- 5,000 points per night spent at a “The Originals Collection” hotel
- 4,000 points per night spent at a “The Originals Relais”, “The Originals Boutique” and “The Originals Residence” hotel
- 3,000 points per night spent at a “The Originals City” hotel
- 2,000 points per night spent at a “The Originals Access” hotel
 

My account

I can’t find my booking on my customer account. What should I do?

We invite you to contact the hotel or our Central reservations service on 0 826 10 39 09 (€0.15 incl. VAT/min). Monday to Friday 8:30 am to 6:30 pm, Saturday 9:00 am to 12 noon. Or by email: reservation@theoriginalshotels.com. 

How can I change my email address?

To change your email address, please send your request to the loyalty service at this address: theoriginalsclub@theoriginalshotels.com, indicating your surname and first name, your former email address, and your new email address.
 

How can I change my personal details?

- On the website, log in to your “The Originals Club” loyalty space

- Click on “My profile”

- In the “Contact Information” section, enter the information you want to change

- Then click “Save”
 

I’ve forgotten my password, what should I do?

On the website, go to the login page to your “The Originals Club” loyalty space, then click on “Password forgotten” to reset it. You will receive an email to reset it. If you do not receive the email, please check your spam. ( Click here -> https://www.theoriginalshotels.com/the-originals-club#/account)

I can’t log in to my loyalty account?

If you are unable to log in, please send an email to theoriginalsclub@theoriginalshotels.com with details of your “The Originals Club” loyalty account.
 

I have several loyalty accounts. How can I bring them all together?

Please send an email to theoriginalsclub@theoriginalshotels.com so that our “The Originals Club” loyalty service can deal with your request as soon as possible.
 

How can I sign up to the loyalty programme?

You can sign up to the loyalty programme, “The Originals Club”:

1. On the website of The Originals, Human Hotels & Resorts
- To sign up, click here (*)
- Enter the information requested that is required for your registration.

2. At hotels that are members of the group
- During your stay at one of the member hotels, indicate at reception that you want to become a member of the loyalty programme “The Originals Club”.
- The receptionist will sign you up after collecting the necessary information."
 

(*) Click here -> https://www.theoriginalshotels.com/the-originals-club#/account/sign-up

Website

Before the stay

How can I consult all your hotels on a map?

On our website, www.theoriginalshotels.com, go to the page “Our Hotels” to consult the interactive map of our hotels. To find the hotel that matches your needs, use the filters and search by destination.

How can I find the hotel’s rates and availabilities?

You have two solutions: 1. On our website, select the dates for your stay at the desired hotel, then click on “Book” to access the rooms available and all the associated rates. 2. By calling our central reservations service on 0 826 10 39 09 (€0.15 incl. VAT/min). Monday to Friday 8:30 am to 6:30 pm, Saturday 9:00 am to 12 noon.
 

Where can I find information about cancellations?

You can consult the cancellation conditions when booking online. According to the rate booked, specific cancellation conditions may apply. Once, you have made your booking, consult these conditions in your booking email.

How can I find the hotel’s contact details?

The hotel’s contact details (address, email and phone number) are provided on its description found on the website “The Originals, Human Hotels & Resorts” in the “Location” section, as well as on booking confirmations in the “Contact the hotel” section.
 

Where can I modify or cancel my booking?

If you are a member of the loyalty programme, “The Originals Club”, you will be able to modify or cancel your booking directly via your account in the “my bookings” section.
If you are not a member of the programme, it is possible to modify or cancel via the booking confirmation you received.
You can also modify or cancel your booking by calling the hotel concerned directly.

Is my bank account debited when I enter my account details when booking?

When you book on the website www.theoriginalshotels.com, your bank details are used to guarantee your booking. You may be debited: 1. In the case of a promotional rate and/or specific conditions 2. In the case of a no-show at the hotel. 

I want to book my stay online. What should I do?

Book online via the website www.theoriginalshotels.com: 1. Search for the hotel via the “Our Hotels” page by entering your destination, your dates, and your selection criteria. 2. Select the desired hotel. 3. Select your room and the rate that suits your needs. If you want, you can add additional services (parking, breakfast, etc.). 4. Enter your contact details and log in/create an account to facilitate your future bookings. 5. Confirm your booking. You will receive a confirmation by email. 

How can I make a group booking?

To make a group booking, consult the list of our hotels on our website via the “Our Hotels” page. Once you have selected the hotel, please send your group request using our contact form and enter the information concerning your booking request. You can also call our Central reservations service on 0 826 10 39 09 (€0.15 incl. VAT/min). Monday to Friday 8:30 am to 6:30 pm, Saturday 9:00 am to 12 noon. 

What is the minimum age for booking at one of your hotels?

The required age for making a booking is 18 years for any person not accompanied by an adult.

How to sign up for cancellation insurance?

Once you have made your booking, you will find a link in your confirmation email to our partners SafeBooking so that you can take out the insurance cover. You will be asked to enter the dates of your stay, as well as the total amount of your booking. Book with peace of mind!

I didn’t receive my confirmation email after my booking. What should I do?

After checking your spam, if you have still not received a confirmation email for your booking, please contact the hotel concerned directly to check that your booking has been taken into account.

I will arrive very early or late at my hotel. How can I check-in?

Please contact the hotel concerned directly. You will find the contact details (email and phone) in the description of our hotels or via your booking confirmation.

During the stay

I am a member of the loyalty programme, how can I pay with my points?

To pay online with your points, you must have checked your email address when signing up to the loyalty programme, “The Originals Club”, and the balance of your points must exceed 8,000 points.
Below 8,000 points, it will not be possible to pay for your booking online.

When you are logged on and you make a booking, before proceeding to payment, your balance of points will be indicated and the button “PAY €x WITH YOUR POINTS” appears. When you click on it, the deduction is applied to the total amount of your booking. The amount may be modified by clicking on “Enter an amount of points"
 

I have a complaint to make following my stay. Who should I contact?

We are sorry to hear that you were disappointed with your stay. For any complaints, you can contact the hotel using the contact details (email and phone) provided in the description or your confirmation email. In the event of a dispute, please send an email to our Quality service at the following address: qualite@theoriginalshotels.com
 

Is breakfast included in the rate?

To book a stay with breakfast, select the “breakfast included” offer when booking at hotels participating in the offer. If you have selected a different rate, it will be possible for you to add breakfast as an additional service to your stay.
 

What services are offered by the hotel?

When booking online, you can consult the services offered by the hotel at any time by checking the description accessible via the page “Our Hotels”.
 

After the stay

I forgot something at the hotel, what should I do?

If you have forgotten a personal item during your stay at one of our hotels, please contact the hotel concerned directly. You will find the contact details (email and phone) in the description of our hotels or via your booking confirmation.
 

I would like an invoice for my stay. How can I get it?

To obtain an invoice following a stay at one of our hotels, please contact the hotel concerned directly. You will find the contact details (email and phone) in the description of our hotels or via your booking confirmation. 
 

I want to write a comment about a stay at one of your hotels. What should I do?

After your stay at one of the “The Originals, Human Hotels & Resorts” hotels, you will receive a questionnaire that allows you to provide us with feedback about your experience.